Customer stories
How teams put video knowledge to work
Six customers show how teams deliver product guidance, technical training, public education, and employee updates with Cincopa.
Product and support knowledge
Employee and customer training
Partner and public education
Customer-specific delivery models
Customer deployments
Product education and technical support
See how product teams and technical specialists deliver guidance inside software, help pages, training portals and field workflows.
Product education and customer training
Leidos
Three dedicated environments support IQ product education, customer training and internal operational knowledge.
Embedded galleries and standalone Pages
Public and private training portals
VideoGPT across the knowledge environments
Distributed product knowledge
Verily
Individual video embeds and attached PDFs bring guidance into product flows, support documentation and learning systems.
1,000+ videos and 1,000+ PDFs
Contextual onboarding and help
Reuse across product and learning destinations
Technical support and training
Chamberlain
Embedded LiftMaster troubleshooting and structured academy learning serve technicians, installers and partners.
About 400 videos across the deployment
Mobile field support and academy training
VideoGPT over technical videos and documents
Customer deployments
Partner learning, public guidance and employee updates
See how organizations give contractors, lenders, communities and employees a clear place to find the information they need.
Workflow and partner knowledge
Emerson Swan
Internal business-system training sits alongside external contractor, partner and manufacturer product education.
JD Edwards ERP workflow training
Technical product and contractor education
Reusable video libraries and embeds
Program, partner and public education
Virginia Housing
Separately operated collections support program learning, partner education and Spanish-language homebuying outreach.
Employee and lender program learning
Course-style playlists and Pages
Focused public education collections
Organizational communications
Texas Mutual
A communications team delivers town halls, claims guidance and safety education through the intranet, public website and claims app.
Employee updates in the intranet
Public claims and workplace safety guidance
Embedded help in the claims workflow
Find the relevant pattern
Start with the knowledge job you need to support
Use the customer hubs to understand a deployment, then explore the solution that matches your audience and operating context.
Product education
Explain the product in context
Leidos and Verily place reusable guidance where people use and learn software. Explore Product Education.
Technical support
Show the procedure when it’s needed
Chamberlain embeds troubleshooting videos in documentation for technicians in the field. Explore Support & Troubleshooting.
Training
Organize a clear place to learn
Leidos and Chamberlain use a public portal and an academy, respectively. Explore Video Training Portals.
Partner and public education
Educate partners and the public
Virginia Housing and Emerson Swan organize learning for different external audiences.
Operational knowledge
Keep procedures available
Leidos and Emerson Swan preserve operational know-how in recordings. Explore Workflow Documentation.
FAQ
Questions about these customer stories
Each page explains the customer’s knowledge use cases, audiences and delivery environments, with links to the relevant Cincopa solutions and platform capabilities.
Next steps
Start with the knowledge your audience needs most
Bring a product, support, or training workflow to a demo and see how its videos and documents could work together.