Video knowledge platform Video knowledge platform

Turn videos and documents into answerable knowledge

Launch structured video knowledge for customers, employees, partners, and public audiences - so people can browse, search, and ask with AI where they already work.

  • Structured rollout
  • Video + documents
  • AI retrieval
  • Enterprise-grade access and analytics
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Trusted by teams at organizations like

  • Biocentury
  • Truyoga
  • Bjj fanatics
  • edweb
  • fair
  • virginia housing
  • teleperformance
  • docred
  • chartwell
  • coa
  • clio awards
  • tucows
  • olami
  • usga
  • leidos
  • core

icon The graveyard problem

When useful video turns into a knowledge graveyard

Most teams do not have a content problem. They have an access problem.

As libraries grow, videos pile up in flat playlists, documents live somewhere else, training sits in one place, support sits in another, and people stop trusting the library as a real place to get answers.

This is more than video hosting. It turns a growing library of videos and documents into an active knowledge system that can be structured, distributed, searched, and improved over time.

Intelligence

What breaks down

  • Too much content to scan
  • Too hard to find the right moment
  • Too easy for useful videos to disappear into the library
Friction

What changes when knowledge is structured

  • Structure knowledge by topic, role, product, workflow, or issue
  • Deliver it where people already work
  • Keep videos and documents together in one usable system
  • Let users ask across the library and jump to the exact moment that matters
  • Learn from what users watch, ask, and still cannot find

Instead of sending customers, employees, partners, and public audiences into scattered playlists and disconnected documents, give them one system they can browse, search, and ask.

VideoGPT

AI chat over your video library

Ask across videos and documents, get a direct answer, and jump to the exact moment that shows what matters.

  • Ask across videos and documents
  • Jump to the exact moment
  • Learn from repeated questions and weak answers
VideoGPT

Solutions

Start with the solution you need to launch

Start with one knowledge problem, one team, and one rollout shape. Expand after the first environment proves value.

Customer proof

Trusted in complex product, training, and support environments

Cincopa supports structured video knowledge across product education, customer training, support documentation, secure internal libraries, and embedded workflow environments.
Customer hub

Leidos

Government technology and national security software

Product EducationVideo Training PortalsPrivate Knowledge Portal

Employees

~47,000

Revenue

$17.2B

What they built

Embedded product education galleries, standalone training Pages, a public training portal, and a private internal knowledge portal with VideoGPT across the archive.

Why they chose Cincopa

Leidos needed more than file hosting. They needed structured galleries, attached documents, branded delivery surfaces, controlled access, analytics, and AI-assisted knowledge retrieval across multiple audiences.

Quantifiable proof

  • Hundreds of videos across product education, training, and internal knowledge environments
  • Hundreds of galleries and attached training documents
  • Channel-based training with strong engagement and sequential viewing behavior

Operational impact

One platform supports product education, onboarding, workflow training, release education, and secure internal knowledge retention around the same product ecosystem.

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Customer hub

Chamberlain

Smart access and garage door technologies

Support & TroubleshootingVideo Training PortalsField Support

Employees

6,000+

Revenue

Private / not disclosed

What they built

An embedded support knowledge layer inside LiftMaster partner support documentation, plus structured training delivery inside the LiftMaster training academy.

Why they chose Cincopa

Chamberlain needed structured playlist galleries that could appear across support docs, training environments, and hosted Pages while keeping large technical libraries organized and usable.

Quantifiable proof

  • Hundreds of support and training videos across multiple environments
  • Around 80% engagement in the structured training environment
  • About 90% of measured support-device usage was mobile, showing strong field access

Operational impact

The same knowledge system supports formal product training, embedded troubleshooting, technician self-service, and AI-assisted support deflection.

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Secondary proof

Verily

Precision health platform

Product EducationEmbedded KnowledgeSupport & Troubleshooting

Employees

~1,600

Revenue

$0.6B-$0.75B est.

What they built

A distributed video-and-document knowledge layer embedded across product UI, support documentation, LMS environments, internal systems, and development workflows rather than one standalone media destination.

Why they chose Cincopa

Verily needed stable embedded delivery, captioning, document pairing, and operational reuse across many systems where learning and support happen inside the workflow.

Quantifiable proof

  • More than a thousand videos distributed across multiple systems
  • More than a thousand PDFs paired with the knowledge layer
  • Product, support, LMS, internal knowledge, and development environments all connected to the same media layer

Operational impact

Product and operational knowledge stays embedded where users work instead of being separated into a standalone library they have to leave their workflow to access.

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Platform Platform

One platform, four product shapes

Galleries, Pages, and Tube are parallel ways to deliver knowledge. VideoGPT and the insight loop work across all of them.

Galleries

Platform/Galleries

Galleries

Structured collections for embedded product education, technical documentation, support libraries, and reusable knowledge surfaces.

  • check Topic and role grouping
  • check Video and PDF pairing
  • check Reusable across destinations
Pages

Platform/Pages

Pages

Hosted and gated knowledge destinations with branding, viewer analytics, controlled access, and enterprise-grade delivery for focused rollouts.

  • check Hosted knowledge pages
  • check Gated access and tracking
  • check Strong fit for focused rollouts
Tube

Platform/Tube

Tube

Portal-style environments with workspaces, channels, watch history, permissions, and structured training behavior for customer academies and controlled knowledge hubs.

  • check Workspaces and channels
  • check User groups and permissions
  • check Sequential training and watch history
VideoGPT

Platform/Videogpt

VideoGPT

AI chat over your video library. Ask across videos and documents, get a direct answer, jump to the exact moment, and see what users asked and where the library still needs improvement.

  • check Ask across videos and documents
  • check Jump to the exact moment
  • check Learn from repeated questions and weak answers
Analytics, feedback and insight loop Analytics, feedback and insight loop

Built for secure access, structured rollout, and continuous improvement

Cincopa supports controlled access, branded delivery, embedded distribution across systems, viewer analytics, chat-session analytics, answer feedback, recurring-question insight, and content-gap signals for teams that need more than a simple video host or a simple portal shell.

Governance and access

Governance and access

Controlled access, gated delivery, permissions, user groups, and secure internal and external sharing.

Learn from every question

Learn from every question

Turn repeated questions, weak answers, and missing-content signals into clear action items for training, support, and product education teams.

Common questions about Cincopa
Clear answers for teams evaluating product education software.

What is a Video Knowledge Platform?

It is a platform for organizing and distributing video and document knowledge so users can browse it, search it, ask questions across it, and retrieve the exact answer they need.

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How is this different from video hosting?

Video hosting stores files. Cincopa structures knowledge into galleries, Pages, portals, and AI-assisted retrieval experiences designed for product education, customer training, and support.

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How is VideoGPT different from a normal AI chatbot?

VideoGPT is built on a structured video and document library. It can generate direct natural-language answers, but it also grounds those answers in transcripts, metadata, and attached knowledge assets, then guides users back to the exact source moment.

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Why does Cincopa’s AI feel different from generic SaaS AI features?

Because Cincopa’s AI sits on top of years of video infrastructure, content structure, and knowledge delivery. It is designed to work across real video libraries and training or support environments, not just summarize individual files.

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Can this work inside our LMS, help center, support docs, or product pages?

Yes. Cincopa can run as a standalone portal, as hosted Pages, or as an embedded knowledge layer inside LMS environments, help centers, support documentation, product pages, and other workflows.

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Can we start with one team or one rollout?

Yes. Many strong deployments begin with one product area, one academy, one support surface, or one documentation environment. After the first rollout proves value, the same knowledge layer can expand into adjacent solutions.

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Is this built for larger organizations?

Yes. Cincopa supports enterprise-grade security, controlled access, structured rollout, embedded distribution across systems, cross-environment analytics, and hands-on onboarding for teams that need more than a basic video library.

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Launch one knowledge environment people can actually use

Start with one product area, one customer academy, one support surface, or one structured documentation environment. Then expand once the first rollout proves value.

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