Using api.video for Real-Time Customer Support Video

Explanation : sendMessage(): Sends the typed message to the chat server when the user clicks the send button. chatBox: A text box for the user to input their message. console.log(): Logs the message for debugging purposes (you would send this message to your chat server). Screen Sharing for Better Support Screen sharing can be used for troubleshooting and guiding customers through technical issues. To add screen-sharing capabilities, you can integrate WebRTC for peer-to-peer communication alongside api.video for video streaming. Here’s an example of initiating screen sharing in JavaScript: navigator.mediaDevices.getDisplayMedia({ video: true }) .then(stream => { const videoElement = document.querySelector('video'); videoElement.srcObject = stream; // Send the stream to your video platform using api.video's APIs // You might use WebRTC signaling to handle this }) .catch(err => console.log('Error accessing screen: ', err)); Explanation : getDisplayMedia(): Captures the user’s screen as a video stream. videoElement.srcObject: Displays the screen-sharing stream in the video element. catch(): Handles errors if screen sharing fails. Monitoring the Stream and Managing Errors One key aspect of real-time video communication is ensuring a stable connection and troubleshooting issues. Using api.video's API, you can monitor the video stream and handle errors gracefully. Monitoring Stream Health curl --request GET \ --url https://ws.api.video/live-streams/{liveStreamId} \ --header 'Accept: application/json' \ --header 'Authorization: Bearer YOUR_API_KEY' Explanation : You can use the GET API request to check the health of the stream. This will return the current status of the live stream, including whether it’s active, failed, or idle. Error Handling Ensure that error handling is in place for poor network conditions, stream failures, and disconnections. api.video provides detailed logs and error messages that can be logged and displayed to the user. Example error handling: videoElement.addEventListener('error', function(event) { console.error('Video playback error:', event); alert('Sorry, there was an error with the video playback. Please try again.'); }); Explanation : addEventListener('error'): Listens for errors on the video element. console.error(): Logs the error for debugging purposes. alert(): Notifies the user about the error.

Boost Campaign Performance Through Video