Customer hub · Leidos
Leidos delivers IQ knowledge in three distinct environments
Leidos teaches IQ in product embeds, guides customers in a public training portal, and preserves operational knowledge in a private hub.
3 documented environments
Dedicated subaccounts
Public and private delivery
VideoGPT across the knowledge layer
Customer and product snapshot
Leidos at a glance
Customer snapshot
Leidos Digital Solutions
Leidos Digital Solutions builds government software. A small rollout grew into three Cincopa environments with separate owners and audiences.
Sector · Government technology and public-sector software
Account setup · Dedicated subaccounts for distinct access and delivery needs
Product snapshot
IQ CRM
IQ is a CRM platform for government and congressional offices. Teams use it for casework, correspondence, and constituent outreach.
Learning needs · Onboarding, release updates, and role-based workflows
Materials · Demos, training channels, and attached documents
Quick proof
Three environments at a glance
Leidos tracks a different mix of videos, supporting documents, and learning behavior in each of its three IQ environments.
Product education
~600 videos
About 150 galleries and 350+ attached documents support embedded IQ guidance, role-based training, demos, and release education.
Customer training portal
~100 videos
About six public training channels support sequential learning, search, and analytics that show how viewers progress.
Internal knowledge hub
~200 videos
A private archive with about 30 attached PDFs supports workshops, release briefings, quick tips, and long-form training.
Customer quote
Dora Tzotchevska, Leidos
“I started six years ago by myself building the e-learning and marketing collection.”
Account evolution
From one owner to several teams
A focused e-learning collection grew into separate environments with distinct teams, permissions, and audiences.
How Leidos uses Cincopa
Three dedicated environments for IQ knowledge
Each IQ environment has its own Cincopa subaccount, with access rules, delivery, and ownership suited to the audience.
Environment 1
Embedded product education
Galleries and standalone Pages put demos and guidance where IQ users learn the product.
Environment 2
Public customer training
A public Tube portal organizes product training into channels with browse paths and analytics.
Environment 3
Private operational archive
A private Tube hub preserves workshops, release updates, and training for authorized users.
Deployment logic
Access by audience
Each environment has its own entry points and permissions.
Deployment logic
Ownership by team
Different operating teams maintain the collections they know.
Deployment logic
Delivery by use case
Teams use embeds, hosted Pages, and public or private portals.
Environment 1
Product Education
Leidos embeds IQ guidance in product and training pages, where users can find demos, release updates, and role-based walkthroughs.
Environment details
Audience, delivery, and scale
Leidos uses embedded galleries and standalone Cincopa Pages to reach people onboarding to IQ or learning a role-specific workflow.
Owners · Dora and the training, customer assurance, and communications teams
Library · About 600 videos, 150 galleries, and 350+ attached documents
Training hub · 200+ videos in the main hub alone
Knowledge workflow
What product education covers
Feature demos, onboarding, release updates, and caseworker training appear beside the workflows people are learning.
Reference materials · Downloadable guides and PDFs accompany videos
Search · VideoGPT helps users find answers across the training library
Environment 2
Customer Training Portal
Leidos gives IQ users a public, channel-based place to learn the product at their own pace and revisit the modules they need.
Environment details
Who uses the training portal
IQ users and new learners, including government-facing teams, browse a public CincoTube portal organized into product training channels.
Owners · Product education and communications, with Dora as early champion
Scale · About 100 videos across six channels
Learning pattern · Viewers work through videos in sequence
Knowledge workflow
Search and track training
Learners browse and search by topic or ask VideoGPT a question. The team can review viewer sessions and video completion.
“Now we have three CincoTube channels where we have segmented all our products.”
Dora Tzotchevska · Leidos
Environment 3
Internal Knowledge Hub
Leidos keeps workshops, release briefings, and operational training available in a private Tube portal with controlled access.
Private portal
Audience and access
A private Cincopa subaccount gives internal teams and selected government users access to structured training channels.
Training archive
Workshops, updates, and training
About 200 videos cover training modules, quick tips, webinars, and workshops. About 30 PDFs stay with the training.
Ownership
Who maintains the library
Training, media production, product knowledge, and communications teams maintain the operational archive.
VideoGPT
Find the moment in a recording
VideoGPT gives step-by-step answers and takes learners to the exact moment in a workshop or briefing.
Customer perspective
Controlled access for internal video
“The security is also great for internal videos… we know they won’t end up in the wrong hands.”
Dora Tzotchevska · Leidos · Explore Tube
What this deployment proves
What Leidos’s expansion shows
Leidos grew from a focused collection into three environments while keeping access, delivery, and ownership specific to each audience.
Deployment lesson
Choose delivery for the audience
One account can host embeds, standalone Pages, and public or private portals. Each environment retains its own audience and workflow.
Deployment lesson
Let the knowledge teams own it
Multimedia, training, customer assurance, and communications teams maintain the content and delivery they know best.
Deployment lesson
Expand from a focused rollout
An initial product education rollout can grow into related customer training and internal knowledge uses as demand develops.
Deployment lesson
Give VideoGPT a clear source
Structured channels, transcripts, and supporting documents give VideoGPT sources for questions and exact-moment answers.
Customer perspective
How adoption spread to other teams
“Within a couple of years our sales team and our marketing team and our training team started using Cincopa.”
Dora Tzotchevska · Leidos
FAQ
Questions about the Leidos deployment
Because product education, customer training, and internal knowledge retention serve different audiences, need different permissions, and work better with different delivery models.
Explore related pages
See the solution and platform pages behind the Leidos deployment
Explore the product education, training, and internal knowledge tools behind Leidos’s three IQ environments.