Great news, your business is growing you’re communicating with clients and providing support via email, social and in-app chat. But, things are also starting to overwhelm your abilities. 😥
Response times lengthen and client’s satisfaction is on the decline. 😤 That’s when you realize you need a proper platform to manage your client communications and empower your support team. 💡
So, you made the right decision and chose Zendesk – FYI, we’ve been using it for the past 6 years now.
Zendesk is a cloud-based helpdesk app (Ticketing system based) that has numerous stellar features, which assist your team in engaging prospects and customers when they need support. It’s an easy-to-use program that has the added benefit of being easily integrated with other apps. As our Cincopa Video platform evolved, it only seemed natural to combine the two apps.
This means you can tailor your Zendesk helpdesk environment to fit your specific team and customer needs – this is no one-size-fits-all service.
Improve customer satisfaction with Zendesk
Zendesk isn’t one of the top customer support apps because it’s got a great name. It’s proven to be popular because of its success rate in improving customer satisfaction.
While helpdesk customer satisfaction rates vary widely, the average Zendesk customer satisfaction rating is 86%. That’s because Zendesk can help your support team provide the help your customers need, quickly and effectively.
The interaction options Zendesk provides make it more likely your support team will understand each customer’s queries. Users can use live chat, voice interaction and online messaging – this gives your clients the option to choose the medium they prefer. And it should help avoid any language-related confusion over problems and solutions.
In addition, the easy-to-use Zendesk interface allows your support team can work on multiple tickets simultaneously. That means there will be fewer customers waiting too long for a satisfactory response from your support team. Indeed, it should speed up your average ticket resolution times, too!
And, when your customers are happy, you increase retention and help them become promoters of your product or services.
Supercharging Zendesk with video:
Increase customer satisfaction and get ultra-fast ticket response times
As you’re no doubt aware, video is fast becoming the most popular engagement medium. Customers like it because it can easily and quickly convey something that can be quite complex in a written format. And, because it is increasingly popular, businesses like it as a tool to reach and satisfy a wider potential customer base and also reach them on a more personal level.
Using video as a way to respond to customer queries and problems is an effective use of your support team’s time. It also means your customers can quickly gain the insights they need.