Cincopa For Zendesk

Maximize your support team's productivity and customer happiness using Video, Images and Audio inside Zendesk

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Cincopa is a powerful video and multimedia management platform for business that can now work for you in couple with Zendesk.

Embed Video Inside Zendesk Tickets • Support Tickets have Video, Audio or Image tags for reporting • Build a pre-existing media library or have your team generate and upload content directly from zendesk

Get Installation API Key CONTACT US

Download and installation

  1. Find Cincopa app in Zendesk directory
    Step 1
    Find Cincopa app in Zendesk directory
  2. Login to Cincopa or register to create a new account
    Step 2
    Login to Cincopa or register to create a new account
  3. Go to Cincopa account settings and navigate to API tokens Login
    Step 3
    Go to Cincopa account settings and navigate to API tokens Login
  4. Create new key with all permission for zendesk
    Step 4
    Create new key with all permission for zendesk
  5. Copy the key and paste it into Cincopa app installation in zendesk
    Step 5
    Copy the key and paste it into Cincopa app installation in zendesk

* If you want to let your team members upload multimedia assets, activate the Allow upload option.

The benefits of using Cincopa app for Zendesk

  • Add video and rich media galleries to your tickets right from Zendesk desktop;
  • 100+ fully customizable gallery templates at your disposal;
  • Free up your resources - let your customers find answers by viewing videos, galleries, and slideshows;
  • Send your customer a direct link to a desired video or gallery via Zendesk ticket;
  • Make your answers more informative with video annotations, subtitles, pop-up forms and buttons;
  • Use video analytics to find out vital insights about your customers and see how well they are engaged with your content.
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About Cincopa

How to use Cincopa for Zendesk

  • Once installed Cincopa app in your Zendesk instance you are ready to go.
  • Choose cincopa icon in the rich text editor.
  • Select a Cincopa gallery where new content will be uploaded by default.
  • Choose which Cincopa galleries will appear in your Zendesk dashboard.
  • Click on the "Install" button.

Any Questions?

Our team can answer any technical or sales related question

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