Help subject-matter experts capture useful explanations, then review and maintain them as shared company knowledge.
Originally published 16 March 2024. Updated 5 November 2026.
Employee-generated content can capture the practical detail that formal documentation misses: how a specialist diagnoses a fault, completes a handoff or explains a product decision. For internal knowledge, the important step comes after recording: review the explanation, define its audience and give it an owner.
Invite a colleague to demonstrate a task they explain repeatedly. Provide a simple brief: who needs it, what they should be able to do and which prerequisites or exceptions matter.
Use a screen recording, a physical demonstration or a short conversation as appropriate. Clear audio and visible detail matter more than elaborate production. Give contributors a way to avoid recording private customer data or sensitive screens.
Have the responsible expert check accuracy, terminology and whether the explanation reflects an approved process. Add captions, a descriptive title and a supporting document where useful.
Make the audience and publication permission explicit. A useful team explanation should not automatically become public marketing material. Obtain the appropriate agreement from contributors and follow the organization's review process.
Connect the approved recording from the relevant topic or role page. Assign a named owner and a review trigger so the explanation does not become an orphaned clip when a contributor changes roles.
Cincopa Galleries, Pages and Tube can present the collection, while VideoGPT can help users ask across the approved recordings and documents. Check that informal wording in a recording is supported by enough context to answer a later question accurately.
Invite feedback from people who use the explanation in real work. Look for successful application, missing prerequisites and repeated questions. A small set of accurate, maintained contributions can be more helpful than a large archive with unclear authority.
Credit contributors and make corrections easy. When a process changes, update the source and its related links instead of leaving two incompatible explanations equally prominent.
No. A clear, accurate demonstration with readable detail and good sound can be useful. Review and maintenance are still necessary.
Assign ownership to the responsible function before publication and maintain a handoff process. Do not rely on the contributor's personal folder as the only source.
Connect approved videos and documents in a maintained collection for onboarding, product questions and support.