knowledge base

3 articles

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5 Tips For Designing a Knowledge Base

Customer satisfaction is one of the key ingredients for reducing complaints and increasing customer retention. One of the best ways to achieve this...

Jun 175 min read

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How to Create a Multi-Channel Knowledge Base Approach

Knowledge bases are critical, for customers and employees alike. Using a multi-channel approach can prove invaluable.

Apr 145 min read

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How to Create and Manage a Knowledge Base Using Video

A good knowledge base is invaluable asset, both for customers and employees. Here's how you can build and maintain one with Cincopa

Mar 236 min read

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