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Cincopa Raw Analytical Data Extraction Tool

Many of our users have the need to collect analytical data for a variety of purposes.
Cincopa has very powerful analytics tools where the user can see the viewer’s engagement with content in order to differentiate between viewers who are interested and those who are not. To learn more about these features please consult the following articles:
Moreover, users that need to perform additional analysis of the viewer’s data have the ability to download all of the data collected by Cincopa. You can use this tool to gather data for the month period and may change the collection dates within this period.

Let’s learn how to extract all of the analytical data!

  1. Log into your Cincopa Account or  Sign up for a new Cincopa Account
  2. In the menu at the top of your Cincopa profile, select Analytics. You will be taken to the Analytics Dashboard

Note: make sure you have created and shared at least one gallery with customers or colleges in order for this information to populate

Raw Analytical data can be exported for a period of 31 days at a time. You can change the date range, however, you can’t collect more than 31 days per export.

To get the data you need, adjust the time period, and select the Export Raw Data button.
This will download a CSV file that contains all of the analytical data in the date range you have selected.

Column name  – Description:

  • time – UTC time
  • hmid – This is the specific heat map Id
  • ckid – This is the viewer unique Id. This is how Cincopa identify the user
  • unique – true if this is the first time this ckid is watching this video, false if not
  • ud_email -user-defined email
  • ud_acc_id – account id
  • ud_name – account name
  • prg – how many seconds were watched in total
  • lat and long – latitude and longitude of the viewer (by his IP)
  • IP- viewer IP address
  • rid – video ID
  • country, city – the country and city of the viewer (by his IP)
  • dur – total length of the video in seconds
  • URL – URL where the video was watched
  • ua – the browser’s User-Agent
  • name – the name of the video
  • hm – a comma-separated list of rangers in seconds that indicates which parts of the video this viewer has watched

Note that the same email can appear under more than one ckid if the viewer is using multiple devices to view the content (ex. Desktop and Mobile)


This tool will provide you with data that can be used for progress charts, graphs presentations, databases, and beyond.

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