Too much content (overload)
When there are hundreds of videos, people don't know where to start. It's faster to just ask someone.
Enabling customer knowledge with AI
Customer Knowledge Made Conversational
Turn support assets, videos & documentation conversational instantly with AI
TRUSTED BY TEAMS AT ORGANIZATIONS LIKE
Deliver Every Customer Insight In One Window
Provide Answers Across All Surfaces & Environments
Cincopa's GPT works wherever your customers need it—whether they're browsing your support portal for answers or watching a webinar. With Cincopa, you can deliver instant, relevant assistance anytime, anywhere.
Your content already contains the answers. Unlock it's value instantly.
Start with one team, one pain, and one product environment. Expand after users can already find and use the knowledge.
Centralize & Organize Assets
Upload documents, videos, articles, and knowledge resources in one place. Cincopa automatically organizes and connects your content, so you can focus on creating value—not managing files and folders.
Make Videos Searchable
With Cincopa your support and sales videos can turn into searchable experiences so users can instantly find the exact moments, answers, or insights they need—without scrubbing through hours of content.
Customer Testimonial: Leidos
Why leading companies trust Cincopa for their video support.
Case Study | Leidos
"At Leidos, we manage a vast range of multimedia assets—from marketing videos and internal communications to eLearning materials. Cincopa's VideoGPT & knowledge portals have transformed our learning experience"
Dora Tzotchevska
Internal Communications Manager
"We have 100s Of Support Materials Yet People Still Ask The Same Questions"
Does your customer success team experience these problems?
Content hard to search
If employees and partners can’t quickly find the exact answer, they won’t dig—they’ll ask instead.
Videos are time-consuming
Watching a 10-minute video to find a 30-second answer feels inefficient.
Lack of context
People often don’t know which video applies to their specific situation.
Content isn’t updated
If videos feel outdated, users lose trust and prefer asking for a current answer.
Buried Support Information
If key answers aren’t indexed (timestamps, summaries), users won’t hunt for them.
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Join the Cincopa family and elevate customer support and success to the next level
Close Tickets Faster
Customers jump directly to the exact answer inside your videos, tickets get resolved faster.
Fewer Repetitive Questions
Customers find answers on their own, preventing 'How do I...' questions from flooding your queue.
Reduced Ticket Volume
When answers are easy to access, fewer support tickets get created in the first place.
Higher Customer Satisfaction
Users don't have to wait for support; satisfaction improves and frustration drops significantly.
Scaled Support
With self-serving answers, your team can scale support without adding more headcount.
More Value from Existing Content
Existing assets become searchable, getting more value without creating new content.
See what Cincopa can do for your business
Sign up for our free trial and create your first gallery in about 10 minutes, or book a demo for a guided rollout.