Leidos uses Cincopa across separate product education, customer training, and internal knowledge environments
Leidos did not build one generic video destination around IQ. It built multiple dedicated Cincopa environments for different knowledge jobs: embedded product education, a structured customer training portal, and a controlled internal knowledge hub.
That matters because the audiences, access rules, operating teams, and delivery models are different. This account shows how one practical rollout can expand into a broader video knowledge system without forcing everything into one front end.
Leidos Digital Solutions
This deployment sits around a government-focused software business inside Leidos. The account has grown from an early single-owner rollout into a multi-environment system used for product education, customer training, and internal knowledge distribution.
- Sector
- Government technology and public sector software
- Relationship
- Long-running Cincopa customer with expansion across dedicated subaccounts
- Account pattern
- Separate environments for separate knowledge jobs, teams, and access models
- Customer signal
- Started narrow, then expanded into broader operational knowledge distribution
IQ CRM
The knowledge environments support IQ, a constituent relationship management platform used by government and congressional offices. The product requires recurring workflow education, onboarding, release communication, and searchable training across different user groups.
- Use context
- Casework, constituent communication, correspondence tracking, and outreach workflows
- Why training matters
- Users need structured guidance to learn product workflows, updates, and role-specific tasks
- Knowledge formats
- Video training, demos, release briefings, guided channels, and attached documents
- Deployment need
- Not one portal, but different environments for different audiences and control models
A real account-level deployment with distinct environments, delivery shapes, and operators
Leidos uses Cincopa as a practical knowledge layer around IQ, not as a flat video library. The account includes a large embedded product education surface, a structured customer training portal, and a controlled internal hub with different operators and different access rules.
Around 150 galleries, 350+ attached documents, embedded delivery, standalone Pages, role-based training, demos, and release education.
About 6 structured channels in a public training portal with observable sequential learning behavior, viewer analytics, and searchable training access.
A private portal with about 30 attached documents, controlled access, workshops, release briefings, quick tips, and long-form training archives.
“I started six years ago by myself building the e-learning and marketing collection.”
Dora Tzotchevska, Leidos
That early single-owner start matters because the current account is no longer one collection. It is a multi-environment deployment with separate delivery models and operating roles.
- Started with one owner: Dora began with a focused e-learning and marketing collection.
- Expanded across teams: the account later supported more than one knowledge job inside the same organization.
- Separated by purpose: dedicated subaccounts made it possible to keep audiences, permissions, and structures clear.
One product context, three dedicated subaccounts
All three environments support IQ, but they are not one blended system. Each environment is a dedicated Cincopa subaccount with its own structure, operating roles, and access model because each one serves a different knowledge job.
Environment 1
Embedded product education for the IQ website and related training Pages.
Environment 2
A public customer training portal built around channels, browse paths, and analytics.
Environment 3
A private internal knowledge hub for recordings, updates, workshops, and reusable know-how.
The structure is deliberate
Product education, customer training, and internal knowledge retention look related from the outside, but they work better when they are not forced into the same permissions model, the same layout, or the same operating flow.
Different users need different entry points and different access rules.
Different teams maintain the environments because the jobs are different.
Embeds, Pages, public portals, and private portals each fit a different motion.
Product Education
This environment teaches people how IQ works where they already need help: product pages, training pages, demos, release libraries, and role-based walkthroughs.
Internal deployment label: Subaccount 0
A large product education library supported by around 150 galleries and 350+ attached documents.
The main training hub alone contains more than 200 product education videos for feature learning and workflows.
What this environment supports
- Feature overviews, demos, and onboarding walkthroughs
- Release and update libraries for new versions
- Role-based training such as caseworker-focused learning
- Video plus downloadable guides, documentation, and PDFs
- VideoGPT across the training content for faster retrieval
Why the product fit matters
This is a strong Galleries + Pages motion because the content needs to live close to the product surfaces where people learn, compare features, and revisit workflows.
See the Product Education solution pageCustomer Training Portal
This environment gives IQ users a structured place to learn the product through channels, browse paths, and sequential training behavior without forcing a heavy LMS rollout.
Internal deployment label: Subaccount 1
“Now we have three CincoTube channels where we have segmented all our products.”
Dora Tzotchevska, Leidos
What this environment supports
- Structured customer training by module or topic
- Public learning access without login friction
- Viewer analytics, completion insight, and session visibility
- VideoGPT across the training portal for faster answers
- Searchable training that behaves more like a guided learning environment than a flat library
Why the product fit matters
This is a clear Tube-first training motion. The value comes from channel structure, self-serve learning flow, analytics, and an easier way to scale recurring training without a heavy rollout.
See the Video Training Portals solution pageInternal Knowledge Hub
This environment turns workshops, release briefings, recorded sessions, and operational training into a reusable internal knowledge system instead of a pile of disconnected recordings.
Internal deployment label: Subaccount 2
A large operational archive for training modules, quick tips, release updates, webinars, and workshops.
Supporting documents stay attached to the training environment instead of getting lost in separate systems.
“The security is also great for internal videos… we know they won’t end up in the wrong hands.”
Dora Tzotchevska, Leidos
What this environment supports
- Recorded workshops, internal training, and release briefings
- Operational knowledge retention across long-form sessions
- Mixed internal and selected external access where needed
- VideoGPT across recordings for exact-moment retrieval and step-by-step answers
- A more durable internal knowledge layer than disconnected webinar and file archives
Why the product fit matters
This is a secure, Tube-first internal knowledge motion. It shows how Cincopa can preserve operational know-how and make long training content searchable over time.
See the Internal Knowledge Hubs solution pageOne account can support multiple knowledge jobs without flattening them into one experience
Leidos is strong proof because the rollout stayed specific. One environment handles embedded product education. Another handles structured customer training. Another preserves internal operational knowledge. The account expands, but the environments stay purpose-built.
One platform, multiple shapes
Embeds, Pages, public portals, and private portals can coexist inside one customer account.
The operator is not always IT
The deployment is maintained by knowledge-owning roles such as multimedia, training, customer assurance, and communications teams.
Expansion works best through adjacent jobs
A narrow initial rollout can expand into customer training and internal knowledge once the first environment proves value.
AI matters more when the library is already structured
VideoGPT becomes more useful when it operates across real environments with clear structure, transcripts, and supporting documents.
“Within a couple of years our sales team and our marketing team and our training team started using Cincopa.”
Dora Tzotchevska, Leidos
Questions this customer deployment answers
Why did Leidos use separate subaccounts instead of one shared portal?
Because product education, customer training, and internal knowledge retention serve different audiences, need different permissions, and work better with different delivery models.
What does this page prove about product education?
It shows that embedded galleries, standalone Pages, attached documents, and searchable video knowledge can work together as a practical product education system.
What does this page prove about customer training portals?
It shows that a structured training portal can support public customer learning, channel-based navigation, analytics, and self-serve product education without requiring a heavy rollout.
What does this page prove about internal knowledge hubs?
It shows that recorded workshops, internal updates, and long-form training can be turned into a controlled, searchable operational knowledge system instead of getting lost across disconnected tools.
Where does VideoGPT fit in this deployment?
VideoGPT acts as the retrieval layer across the environments, helping users ask questions, find the relevant answer, and jump back to the right video moment or supporting material.
See the solution pages behind the Leidos deployment
This customer account is useful because each environment maps cleanly to a different solution motion. Explore the solution pages to see how Cincopa supports each one commercially.