Too much content (overload)
When there are hundreds of videos, people don't know where to start. It's faster to just ask someone.
Cincopa Knowledge Bases
Reduce Support Requests & Tickets
Turn video content into a searchable knowledge base with natural language.
Trusted by SMBs and enterprises worldwide
You have 100s of support videos yet people still ask the same questions.
Cincopa’s gallery model helps turn product videos, guides, release materials, and supporting documents into structured knowledge systems users can navigate, search, and ask.
Content hard to search
If employees and partners can’t quickly find the exact answer, they won’t dig—they’ll ask instead.
Videos are time-consuming
Watching a 10-minute video to find a 30-second answer feels inefficient.
Lack of context
People often don’t know which video applies to their specific situation.
Content isn’t updated
If videos feel outdated, users lose trust and prefer asking for a current answer.
Information buried inside
If key answers aren’t indexed (timestamps, summaries), users won’t hunt for them.
Your tutorials already contain the answers. Cincopa Makes them searchable with simple prompts.
Start with one team, one pain, and one product environment. Expand after users can already find and use the knowledge.
Make video searchable
Allows employees, customers, or partners to find specific moments in videos by searching within video transcripts and metadata.
Instead of manually scrubbing through videos, users can now instantly locate keywords or phrases, making content retrieval faster and more efficient.
Organize video libraries
Easily organize all learning videos in one place into related playlists & galleries. You decide what goes into each set. Control access & sharing as you see fit.
Forget about hosting your videos on drives, Zoom, meetings & multiple platforms. Add all of your videos inside Cincopa & streamline your video organization.
Benefits
Why leading companies trust Cincopa for their video support.
Case Study | Leidos
""At Leidos, we manage a vast range of multimedia assets—from marketing videos and internal communications to eLearning materials. Cincopa's searchable knowledge base has transformed our learning experience.""
Dora Tzotchevska,
Internal Communications Manager
Close Tickets Faster
Customers jump directly to the exact answer inside your videos, tickets get resolved faster.
Fewer Repetitive Questions
Customers find answers on their own, preventing 'How do I...' questions from flooding your queue.
Reduced Ticket Volume
When answers are easy to access, fewer support tickets get created in the first place.
Higher Customer Satisfaction
Users don't have to wait for support; satisfaction improves and frustration drops significantly.
Scaled Support
With self-serving answers, your team can scale support without adding more headcount.
More Value from Existing
Existing videos become searchable, getting more value without creating new content.
See what Cincopa
can do for you
can do for you
Sign up for our free trial and create your first gallery in about 10 minutes, or book a demo for a guided rollout.