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Account Settings

In this section, we will see how to make any changes to your Cincopa account like changing the email address or adding a new integration etc.

Most of the changes in the account settings can only be performed by the user with the level Owner.

How to access the Account Dashboard?

Access the URL https://cincopa.com and login with your Cincopa account login details. If you haven’t registered, you will have to first register and then login.

Once you are logged in, click on the profile icon in the top-right corner of the home page and then click on Account Dashboard

This is where you will see all the options that will allow you to modify the account settings.

Let’s now dive into each section of the Account Dashboard and see in detail how you can use them.


In the overview section you will see, account holder’s details like Name of the account holder, registered an email address and the Current plan.

It allows the account owner to Buy EXTRA PACKAGE, which means it gives an option to change the package that the account set to.

On the right of the Overview section, you can see the Traffic details of the media items you uploaded in your Cincopa account.

Under the traffic section, you will be able to see the traffic data on your media files like This Month Traffic and Storage.

Below that you will be able to see 2 charts, one for the number of Traffic received in a month and the other one for API request made in a month.

This information will be quite helpful in analyzing how well a marketing strategy is working and help you take the right measures.

General Settings

The next section is General Settings, which lets you create some global settings to make you more productive and adjust privacy and security settings.

After you make any changes you must click on Save Settings on the top-right corner to save the changes. There are three options here, let’s look at each of them individually:

Filter IP Numbers:

This option allows you to filter an IP address or multiple IP addresses from gathering analytics data. This can be especially helpful to prevent data from being created during testing. For example, if you filter your own IP address then the analytics will not consider your views in the total views which means you are getting a more accurate reading.

Note: Valid values are singular IP addresses or IP ranges (i.e. –

Anonymize IPs:

Enabling this will anonymize the IP addresses for all your video viewers. Cincopa will still record video analytics and detailed heat maps but we just won’t record the full IP addresses for each viewer. This means you will not the IP address of the viewer.

To enable this all you have to do is check on the checkbox Activate

Domain Lock:

This option allows you to block embedding your media files in a specific domain. For example: If you block xyz.com from access your media files then the admin from xyz.com will not be able to embed your Cincopa media files.

By default, your media can be embedded on all websites. You may globally restrict which domains your media can be embedded on.

To Enabled it, simply click on the radio button enable and then enter the domain name. Also, below that you can enter the message to be displayed when the gallery is locked, leave empty to keep the default message.

Edit Details

In this section, you will be able to edit some important details of your account like First Name, Last Name, Email Address, Current Password.

If you wish to deactivate your Cincopa account, you can click on the Account Deactivation button at the bottom-right corner.

After you make any changes you must click on Save Settings to save the changes.


Email Settings (Changing Email Notifications)

Inside Email Settings, you will be able to manage the notifications that you will receive via emails.

You can choose to keep the following notifications: Subscribe to promotions, Weekly tips and tricks, monthly newsletter etc.

You can also choose the Gallery updates emails option if you wish to get updates about your Cincopa Galleries.

After you make any changes you must click on Save Settings to save the changes.

Manage Users

In Manage Users section you will be able to view all the users of your Cincopa account. It also allows you to create New Users for your Cincopa account.

You can also view the list of Managers (list of accounts that can manage this account) and Clients (list of accounts that I can access) in your account.

In order to create a New User, click on Create New User button and enter the following user details:

First Name: The new users first name

Last Name: The new users last name

Primary Email Address: The email address that the new user would like to use with Cincopa account. This will also be the email where the user will receive notifications from Cincopa.

Access Level: Here you can assign the new user an access role and you have to choose from the following: admin, editor, viewer, suspended.

Password: This will be a temporary password that you can assign for the user and the user can later create a new one for them.

Once all the details are added click on Create New User to finish the user creation setup.




In the Integration section, you have to option integrate your Cincopa account with many web apps or programs or tools. You will be able to integrate with the following categories: Email Provider, Marketing Automation, API Integration, Social etc.

Let’s look at how to connect each of the options available:


MailChimp is a marketing automation platform and an email marketing service. Cincopa now allows you to integrate with Mailchimp which is an All-in-One Marketing Platform that puts your audience at the heart of your marketing, so you can market smarter and grow faster.

To connect your Cincopa account with Mail chimp simply click on Connect

Now login with your MailChimp username and password to complete integration.

Constant Connect

Constant Contact. Constant Contact provides email marketing, social media marketing, event marketing, and online survey tools to help small organizations grow their businesses by building stronger customer relationships.

Cincopa allows you to connect with Constant Connect.

To connect with Constant Connect, simply click on Connect.

Now enter your Constant Connect Username and Password to successfully complete the integration.


HubSpot is a developer and marketer of software products for inbound marketing and sales. Its products and services aim to provide tools for social media marketing, content management, web analytics, and search engine optimization.

To connect your Cincopa account with Hubspot simply click on Connect+

Now, simply login with your Hubspot username and password to successfully integrate your Cincopa account with Hubspot.


Slack is a collaboration hub where you and your team can work together to get things done. From project kickoffs to budget discussions, and to everything in between — Slack has you covered.

And guess what, Cincopa allows you to integrate your Cincopa account with Slack.


Now enter the Slack URL where you would like to connect your Cincopa account with and hit Continue


In the next screen, you will have to enter your slack username and password to successfully integrate your Cincopa account with your Slack account.


Zapier is an online automation tool that connects your favorite apps, such as Gmail, Slack, MailChimp, and over 1,000 more. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.

Cincopa allows you to connect your Cincopa account with Zapier account, to do so simply click on Create

To know further on how to connect your Cincopa account with your Zapier account, follow these steps: https://www.cincopa.com/help/how-to-use-zapier-with-cincopa/


YouTube is a free video-sharing website. It lets people upload, view, and share videos. At the moment, Google (a search engine company) owns and operates.

Cincopa allows you to connect your Cincopa account with your YouTube account.

To connect, simply click on Connect as shown in the screenshot below.

In the next screen, you will have to log in with your Youtube/Google username and password and hit sign in to successfully integrate YouTube with Cincopa.

API Tokens

Cincopa has designed plenty of API’s that can be used for various purposes. You can see the list of APIs available here: https://www.cincopa.com/media-platform/api-documentation-v2

API Tokens are required to authenticate with Cincopa, so that you can successfully use the provided API’s.

To use API Tokens, you will have to create an API key by clicking on Create New Key

Now it allows you to check the list of actions that you want the new key to perform. Once you check the list of actions, simply click on Create Key and the new key will be generated.

You can also remove or edit the previously created keys by clicking on edit/REMOVE


Cincopa provides API for webhooks that allows you to improve collaboration and team workflow. There are many webhooks that can be done with Cincopa API.

For example, you can notify your team members when new multimedia assets are uploaded via Slack messages. It may be connected to your chosen Slack channel, so you don’t have to worry that anyone from your team misses an important file they are waiting for. Everyone will see an instant notification in the chat.

Cincopa API for webhooks also works great with FTP file uploader, so you can transfer tons of heavy media files and then get every team member notified when content is ready for them.

To create a new Webhook, simply click on Create Webhook

In the next screen enter the following details and click on Create:

hook URL:

security key:



Live Streams

Live Streams in Cincopa is a great feature that allows users to create Live Videos and share it with their viewers.

At the moment, live streaming is only possible by contacting us as we create a separate player for each user and configure it on the backend.

If you have previously created any live streams you can see them in the Live Streams Sections.




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