Account

Change email address

1. Login to your Cincopa account 2. Navigate to the Account Dashboard 3. Select the ‘User Profile’ option from the...
Set up emails for Cincopa

Cincopa email settings sends out important notifications about readiness of newly created galleries, weekly emails with tips & tricks from...
Add Team Users To Your Account

Cincopa allows you to add users to your account in order to create a team. Members of the team can...
Change credit cards for current credit card payments

In this guide we will cover how to change credit cards for current credit card payments To start, click on...
Deactivate your Cincopa account

If you decide that Cincopa doesn’t fit your needs, you can deactivate your account at any time. Please note: Account...
Cancel Account Subscription paid using a Credit Card

If you have a monthly or a yearly recurring subscription and you cancel your subscription in the middle of the...
Cancel plan, package or recurring payment (monthly or yearly) from your PayPal account

If you are using PayPal to pay for your monthly or yearly recurring Cincopa subscription and would like you cancel...
Activate your Cincopa account

When a you create an account with Cincopa, you will receive an email on the email address which you used...
What is the traffic usage indicator?

The traffic usage indicator can be found in My Account Page and shows the total monthly files transfer since the 1st day...
What is traffic? How is traffic calculated?

What is Traffic? Traffic is the amount of data sent and received by online users. Traffic is based on the...
Change password

You can change the password and the email address that you used to register the account with Cincopa. Below are...
GDPR & Data Privacy

Cincopa-GDPR & Data Privacy FAQ On May 25, 2018, the EU General Data Protection Regulation (GDPR) will become effective, bringing...
What is the difference between storage and traffic?

What is the difference between storage and traffic? Online Web Storage Storage is the total amount of space that your...
Account Settings Summary

In this section, we will cover how to make any changes to your Cincopa account, such as changing the email...
Invite Members to Account and Manage Privileges

Cincopa enables account owners to add additional members to their Cincopa account. If you have a team of people that...
Cincopa’s Single Sign On (SSO) Feature

Single Sign-On (SSO) is an authentication process mostly used inside an organization to manage the user’s ability to access various...
Merge Account / Import Galleries

Cincopa enables you to import galleries from one account to another. This will come in handy when a user has...
Billing profile to view Invoices and manage Credit Cards

In the Billing section, you will be able to view your account Subscriptions and Invoices as well as manage your Credit...
Cincopa Security

Like every content on the internet, even videos need to be secured so that it is not misused by users...
How to Upgrade/Downgrade existing Plan

Please follow the steps below in order to Upgrade/Downgrade your existing Plan Step 1: Head over to your Cincopa account...
Invite to Upload

Invite to Upload will allow you to invite outside members of your team to upload assets directly into a specific...
How to Update User Profile Information

The steps below will guide you to update your profile information Step 1: Navigate to the dashboard Step 2: Click...
Change Player Color

Follow the steps below to change the player color for your galleries Step 1: Go to the Dashboard Step 2:...

Account

Change email address

Set up emails for Cincopa

Add Team Users To Your Account

Change credit cards for current credit card payments

Deactivate your Cincopa account

Cancel Account Subscription paid using a Credit Card

Cancel plan, package or recurring payment (monthly or yearly) from your PayPal account

Activate your Cincopa account

What is the traffic usage indicator?

What is traffic? How is traffic calculated?

Change password

GDPR & Data Privacy

What is the difference between storage and traffic?

Account Settings Summary

Invite Members to Account and Manage Privileges

Cincopa’s Single Sign On (SSO) Feature

Merge Account / Import Galleries

Billing profile to view Invoices and manage Credit Cards

Cincopa Security

How to Upgrade/Downgrade existing Plan

Invite to Upload

How to Update User Profile Information

Change Player Color