Change email address 1. Login to your Cincopa account 2. Navigate to the Account Dashboard 3. Select the ‘User Profile’ option from the...
Set up emails for Cincopa Cincopa email settings sends out important notifications about readiness of newly created galleries, weekly emails with tips & tricks from...
Add Team Users To Your Account Cincopa allows you to add users to your account in order to create a team. Members of the team can...
Change credit cards for current credit card payments In this guide we will cover how to change credit cards for current credit card payments To start, click on...
Deactivate your Cincopa account If you decide that Cincopa doesn’t fit your needs, you can deactivate your account at any time. Please note: Account...
Cancel Account Subscription paid using a Credit Card If you have a monthly or a yearly recurring subscription and you cancel your subscription in the middle of the...
Cancel plan, package or recurring payment (monthly or yearly) from your PayPal account If you are using PayPal to pay for your monthly or yearly recurring Cincopa subscription and would like you cancel...
Activate your Cincopa account When a you create an account with Cincopa, you will receive an email on the email address which you used...
What is the traffic usage indicator? The traffic usage indicator can be found in My Account Page and shows the total monthly files transfer since the 1st day...
What is traffic? How is traffic calculated? What is Traffic? Traffic is the amount of data sent and received by online users. Traffic is based on the...
Change password You can change the password and the email address that you used to register the account with Cincopa. Below are...
GDPR & Data Privacy Cincopa-GDPR & Data Privacy FAQ On May 25, 2018, the EU General Data Protection Regulation (GDPR) will become effective, bringing...
What is the difference between storage and traffic? What is the difference between storage and traffic? Online Web Storage Storage is the total amount of space that your...
Account Settings Summary In this section, we will cover how to make any changes to your Cincopa account, such as changing the email...
Invite Members to Account and Manage Privileges Cincopa enables account owners to add additional members to their Cincopa account. If you have a team of people that...
Cincopa’s Single Sign On (SSO) Feature Single Sign-On (SSO) is an authentication process mostly used inside an organization to manage the user’s ability to access various...
Merge Account / Import Galleries Cincopa enables you to import galleries from one account to another. This will come in handy when a user has...
Billing profile to view Invoices and manage Credit Cards In the Billing section, you will be able to view your account Subscriptions and Invoices as well as manage your Credit...
Cincopa Security Like every content on the internet, even videos need to be secured so that it is not misused by users...
How to Upgrade/Downgrade existing Plan Please follow the steps below in order to Upgrade/Downgrade your existing Plan Step 1: Head over to your Cincopa account...
Invite to Upload Invite to Upload will allow you to invite outside members of your team to upload assets directly into a specific...
How to Update User Profile Information The steps below will guide you to update your profile information Step 1: Navigate to the dashboard Step 2: Click...
Change Player Color Follow the steps below to change the player color for your galleries Step 1: Go to the Dashboard Step 2:...